Booking for 2025 Now Available!

Booking Questions

What is the deposit and cancellation policy?

50% of the total reservation value is due at the time of booking. The remaining 50% is due before 30 days of arrival and will automatically be collected. Reservations cancelled prior to 30 days of arrival are subject to a full refund, while reservations cancelled within 30 days of arrival are non-refundable.

When booking direct on our website, there are no additional fees added to any reservation.

The hotel no longer guarantees specific room numbers or locations. Reservation requests, such as nearby rooms, will be noted but are not guaranteed.

Requests for early check-in and late check-out are available for purchase. Availability is very limited and based on occupancy and availability. Please call Guest Services prior to arrival to reserve.

Pets are not permitted on the grounds of the hotel or inside any guest rooms. Service animals must be under control at all times, and should be leashed, tethered, or otherwise harnessed in public areas. The only exception to this is if the leash directly interferes with a dog’s duties. All service animals need to be on a leash and must stay by their owner.

We do not have the ability to accept gift cards, vouchers, or any promotional codes received or purchased through Airriva.

Hotel General Questions

Are the hotel amenity areas be open to the public?

The hotel pools are private to hotel guests only. Wristbands are provided during the check-in process and are required to be worn while on the pool decks.

The outdoor pool and hot tub are scheduled to open Memorial Day to Labor Day. The pool is heated when outdoor temperatures are below certain levels. Pool hours are 9:00am to 9:00pm

Please note that parking for cars and trucks at the hotel is very limited. The hotel enforces a very strict policy of one vehicle per reservation.

No. The office hours fluctuate.  All guests MUST arrive to the hotel and be checked-in prior to 9:00 PM

Island General Questions

Should I bring my vehicle to the island?

Vehicles are not necessary and golf carts are the standard method of transportation. Vehicles may be left at the ferry-port, and most boat lines offer secure parking. Please note that parking for cars and trucks at the hotel is very limited. A second vehicle can be added during check-in for a $30 fee.

The availability of golf carts on the island is very limited with strong demand. If you are planning to reserve, please visit our website as soon as possible to secure the rental. Golf carts are available for overnight and daily usage. If golf carts are sold out at the hotel, your best bet is to try to rent one at a local business when you get off the ferry.

We recommend checking out the following websites for the best information:

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